At Xarisari, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we’re here to help. This Return and Refund Policy outlines the terms and conditions for returns, exchanges, and refunds.

1. Return Eligibility

Timeframe: You have 30 days from the date of purchase to initiate a return. Items returned outside of this timeframe will not be accepted.
Condition: Items must be returned in their original condition, unused, unwashed, and in the original packaging with all tags and labels intact.
Proof of Purchase: A receipt or proof of purchase is required to process any return or refund.

2. Non-Returnable Items

Perishable Goods: Items such as food, flowers, newspapers, or magazines cannot be returned.
Personal Care Products: We do not accept returns on personal care products, such as cosmetics, skincare, and grooming items, for hygiene reasons.
Custom or Personalized Items: Any custom-made or personalized products are non-returnable unless they arrive damaged or defective.
Digital Products: All digital downloads and software products are non-refundable.

3. Return Process

Initiate a Return: To start a return, please contact our customer support team at [email protected] with your order number and the reason for the return.
Return Authorization: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item.
Shipping Your Return: Pack your items securely, including the RMA number, and ship them to the return address provided. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Return Shipping Costs: You are responsible for paying the return shipping costs unless the item is defective or incorrect. Original shipping charges are non-refundable.

4. Exchanges

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement to be sent to you at no additional cost. You may be required to return the defective item before a replacement is issued.
Incorrect Items: If you receive the wrong item, we will cover the cost of return shipping and send you the correct item as soon as possible.

5. Refunds

Refund Process: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within [5-10] business days.
Partial Refunds: Partial refunds may be granted in certain situations, such as:
Items returned with missing parts or packaging.
Items not in their original condition or damaged for reasons not due to our error.
Late or Missing Refunds: If you haven’t received your refund after [10-15] business days, please first check with your bank or credit card company. If you still have not received your refund, please contact our customer support team for assistance.

6. Sale Items

Only regular-priced items may be refunded. Sale items are final sale and cannot be returned or refunded unless they are defective or damaged.

7. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received and approved, a gift certificate will be mailed to you.

8. Cancellations

Order Cancellations: You may cancel your order within [24/48] hours of purchase for a full refund. After this period, the order may already be in process and cannot be canceled.
Pre-Orders: Pre-orders can be canceled for a full refund at any time before the product is shipped.

9. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at [email protected]